jlllevobd Privacy Policy

1 Introduction and Purpose of the Policy

jlllevobd is a trusted online entertainment platform in Bangladesh offering cricket betting, slots, live casino, and many other gaming services. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

The main purpose of this Privacy Policy is to inform you about what kind of information we collect, why we collect it, how we use it, and what steps we have taken to protect your data. By registering on our platform, logging into an account, or using any of our services, you are agreeing to this Policy.

2 What Information We Collect

2.1 Information You Provide Directly

When you open an account on jlllevobd or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Active email address
• Mobile number (including numbers linked to bKash, Nagad, Rocket, and Upay)
• Login credentials (username and encrypted password)
• Documents provided for identity verification (national ID or passport details)
• Transaction information — deposit and withdrawal amounts, methods, and timestamps

2.2 Information Collected Automatically

When you visit our website or app, our servers automatically collect certain technical information, which includes:

• IP address and geographic location (country and region level)
• Browser type, version, and language settings
• Device type (mobile, tablet, or desktop) and operating system
• Time of visit to our site and duration spent on each page
• Referral URL — the site from which you arrived at our site
• Preferences and settings collected through session logs and cookies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may occasionally verify information through trusted third-party service providers. In such cases, only the minimum necessary information is exchanged.

3 Purpose of Using Your Information

jlllevobd uses your information for specific purposes and on a lawful basis. We use your information for the following:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues through our 24/7 live chat support team.
• Security and Fraud Prevention: To detect and prevent unauthorized access, fraudulent transactions, and suspicious activity.
• Age Verification: To confirm that only individuals aged 21 or above are using our platform.
• Personalized Experience: To recommend relevant games and offers based on your playing style and preferences.
• Legal Compliance: To maintain required records in accordance with applicable laws and regulations.
• Platform Improvement: To continuously improve our services by analyzing user experience.

4 Data Storage and Security

jlllevobd follows internationally recognized technical and organizational measures to protect your information. Notable among our security measures are:

• SSL Encryption: All data transferred between you and our servers is fully encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is kept only in encrypted form using strong hashing algorithms.
• Access Controls: Only authorized staff may view user information, and only when necessary and to the extent required.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Data Minimization Policy: We collect only the information that is strictly necessary to provide our services.

However, no method of transmitting information over the internet is 100% secure. We make every effort to provide maximum protection, but no organization can guarantee absolute data security. If you notice any suspicious activity, please contact us immediately.

5 Cookies and Tracking Technologies

jlllevobd uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that our site places during your visit.

5.1 Types of Cookies We Use

• Essential Cookies: These ensure core site functionality — maintaining login sessions and security checks. They cannot be disabled.
• Functional Cookies: These remember your preferences and settings, such as language preference.
• Analytics Cookies: These collect usage statistics that help us improve our services.

You can manage cookies by changing your browser settings, though doing so may reduce some site functionality.

6 Disclosure and Sharing with Third Parties

jlllevobd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support, who operate under strict confidentiality agreements.
• Legal Obligations: In response to court orders, government investigations, or lawful requests from law enforcement agencies.
• Fraud Prevention: With other authorized bodies to investigate security incidents and prevent fraud.
• Business Restructuring: In the event of a company merger or acquisition, though this Privacy Policy will remain in effect in such cases.

Outside the above circumstances, your information will not be shared with any third party without your explicit consent.

7 Data Retention Period

jlllevobd retains your information only for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal obligations:

• Active Accounts: Account information is retained until the account is closed.
• Transaction Records: Financial transaction data is generally retained for a defined period for legal reasons.
• Closed Accounts: After an account is closed, some information may be kept for a limited time for fraud prevention and legal purposes, after which it is securely deleted.

8 Your Rights

You have important rights over your personal information, which jlllevobd fully respects:

• Right to Access: You may request to know what information we have collected about you.
• Right to Correction: You may request correction of any incomplete or inaccurate information in your account.
• Right to Deletion: In certain circumstances, particularly where there is no legal obligation to retain data, you may request that your information be deleted.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may request the information you have provided in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We are committed to responding to your request in a timely manner.

9 Protection of Children and Minors

jlllevobd is for adults aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

We ask parents to regularly check whether their underage children are accessing online gaming sites. If you believe a minor is using our platform, please inform us immediately.

10 Responsible Gaming and Data Privacy

jlllevobd places the highest importance on responsible gaming. Information relating to your gaming habits (such as game type, bet amount, and session duration) is completely confidential and is used only to improve your experience and to support responsible gaming.

If you activate our responsible gaming tools — such as setting deposit limits or taking a temporary break — that information will be protected with strict confidentiality. For more details, please visit our Responsible Gaming page.

11 Policy Changes and Updates

jlllevobd may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• You will be informed of the changes when you log in to the site
• The "Last Updated" date at the top of this page will be changed

If you continue to use our site after any changes, you will be considered to have accepted the new policy. We encourage you to check this page regularly.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We will make every effort to resolve your request in a timely and satisfactory manner.